Terms and Conditions
All courses and workshops are non-refundable and transferring to another workshop is not possible. We will sympathetically consider refunds in exceptional circumstances.
We reserve the right to cancel any workshop if there are insufficient bookings and will refund monies paid or transfer you to an alternative course at another time. If workshops are cancelled due to ill-health of the tutor, weather conditions, etc, a note will be placed on social media and you will be contacted via the methods you have chosen. A refund will be given in full or part if the course has already started.
PERSONAL INFORMATION POLICY
By booking a course, you are agreeing to us holding your personal information electronically for the purpose of the booking and contacting you. We do not intend to ever do anything as horrible as selling your information to anyone. We have expert computer system security to prevent hacking by an outside source.
We will only retain your details for the purposes of informing you of future courses, offers or for a loyalty scheme. Should you not consent to this, please contact us at firstname.lastname@example.org and your details will be removed.
We can accept course fees paid by BACS (please contact email@example.com for details needed) or contactless/cash in the shop. We regret we are unable to take payment via the phone.
We have a zero tolerance policy towards any attendee who engages in bullying, aggression, racist or intimidatory behaviour towards another attendee, tutor or member of staff. This will result in an attendee being asked to leave the class at a loss of course fee.
Any materials provided for you to work remain the property of The Stitchery, are on loan and are not to be removed from the classroom. The item/s you are making/have made remains your property and any items included within the class price.
Personal effects are brought at own risk.
Safety precautions. Equipment is used at your own risk. The Stitchery is not liable for any injury caused by accident or misuse of the equipment unless the equipment is proven to be faulty. All of our electrical equipment holds a current PAT certificate.
Every care must be taken when using scissors, rotary cutters or sewing machines. Drinks must not be taken into the classroom. Smoking is not allowed on the premises.
You may bring your own sewing machine, however this must be in excellent working order and in a safe condition. We reserve the right to refuse its use should we consider this not to be the case.
REFUNDS AND EXCHANGES
In line with current legislation (The Consumer Rights Act 2015) refunds and exchanges will only be given in relation to items purchased from The Stitchery if they are faulty.